In October 2019, we employed 5 Star Bath Solutions of Williamsburg to convert our tub/shower combination into a walk-in shower and are very happy that we did. Here are our 5 Star reasons why: Star 1 – QUALITY! – From our first introductory meeting with Matt, to our design meeting with Duane, the owner, to the installation by Chris and follow-up contacts with each, we received nothing but Quality in every aspect of our interactions. Star 2 – PROFESSIONAL AND EXPERIENCED – Each person acted, dressed and demonstrated these qualities by showing they knew what they were doing and took pride in their work. Star 3 – PERSONALIZED CUSTOMER SERVICE – Each took the time to listen, work with us and help us to achieve what we wanted by providing information that, at times, we did not even know we needed to know to help us create what we wanted. Duane and Matt took their own calls so there was no talking to an assistant and waiting and waiting hopefully for a call back. Star 4 – NO HIGH PRESSURE TACTICS – We had had previous experiences with other sales people where we were given one price to sign up on the spot, a different, much higher price if you signed the next day or week and an even higher price after that. NOT WITH 5 STAR! They gave a competitive and reasonable price up front, answered all questions with transparency and honesty and gave us a few days to talk about it and decide to sign up or not. Star 5 – DOWN RIGHT NICE AND COMPASSIONATE PEOPLE – Each demonstrated good solid personal values that they brought to everything they did. For example, we discovered part of the bathroom subfloor had water damage that was not a part of the job they were doing for us. However, when we mentioned this issue, they immediately stepped in to help us out. It felt like having a neighbor to lend us a hand when we were in need which is something that is rare these days. My husband and I highly recommend this company! We suggest giving them a call and having a conversation with them about your project sooner rather than later in your planning. It may save you a lot of stress as it did for us.

The work was completed as expected. I would have appreciated a lower cost.

Terrance did an excellent job he was very conscientious about everything he did in our house to make sure everything stays clean and he was very informative and tell us exactly what he was doing and we were very very pleased with his work

I\'m really happy with the work from Five Star Bath. The crew was very professional and honest during the whole project. Thanks Jason and team!

A very good company to work with as they guarantee their work. The 3 people I dealt with were knowledgable and helpful. Mark who did the work here in 2 bathrooms was so pleasant to work with and he was great about letting us know what he was doing next.

Very impressed with the new shower. Go great job.